l89 Terms and Conditions

1 General Terms

l89 is an online gaming and sports betting platform. These terms apply to the l89 website, mobile application, and all related services. Using the platform means you accept all provisions of these rules.

In these terms, "user", "you", or "member" refers to any person who holds a registered account on l89 or uses the site's services. "Platform", "site", or "l89" refers to this website and its associated applications.

l89 reserves the right to change these terms at any time without prior notice. Continuing to use the platform after updated terms are published will be considered acceptance of the new terms. For this reason, you are advised to visit this page regularly.

1.1 Applicable Law

International online gaming regulations are followed in the drafting and enforcement of these terms. In the event of a dispute, the interpretation of applicable law will be determined in accordance with the provisions of these terms.

1.2 Language of Terms

These terms are written in Bengali and the Bengali version shall be considered final. Any translation into another language is for convenience only, and in the event of a discrepancy with the Bengali version, the Bengali version shall prevail.

2 Account Registration

Providing accurate and complete information is required when opening an account on l89. If you register with false or incomplete information, l89 has the right to cancel the account and any deposited funds may be forfeited.

2.1 One Account Policy

Each person may open only one account. If the same person operates multiple accounts, all of them will be closed immediately and any pending withdrawals will be considered void. If multiple members of the same household use the same device or network, this should be reported to the l89 support team in advance.

2.2 Account Security

It is the member's own responsibility to keep login details confidential. If you share your password with anyone or allow a third party to use your account, l89 will not be responsible for any activity that results. If you suspect unauthorised access to your account, you must notify the support team immediately.

2.3 Updating Registration Details

If your mobile number, email, or other contact information changes, you must update it in your account. If you miss any communications due to outdated details, that responsibility lies with the member.

3 Age Verification and Identity Confirmation

All services on l89 are for persons aged 21 or above only. At the time of registration you must confirm that you are 21+. If anyone under age opens an account, it will be closed immediately.

3.1 KYC Verification

l89 may verify a member's identity at any time. A national identity card, passport, or other government-issued document may be requested for verification. If documents are not provided within the specified time, withdrawals may be temporarily suspended.

3.2 Mobile Number Verification

Verification is completed by sending an OTP to the mobile number provided at registration. A single mobile number can only be linked to one account.

4 Deposits and Withdrawals

bKash, Nagad, Rocket, and Upay can be used for deposits and withdrawals on l89. The minimum deposit is ৳200 and the minimum withdrawal is ৳1,000. The withdrawal process is usually completed within 30 minutes to 3 hours.

4.1 Deposit Conditions

All deposits must be made from a payment account registered in the member's own name. Deposits from third-party accounts are not accepted, and l89 reserves the right to cancel such transactions.

4.2 Withdrawal Conditions

Before requesting a withdrawal, please confirm that the bonus wagering requirements have been met. Withdrawals may be delayed if verification has not been completed or if there is suspicious activity on the account. Withdrawal funds will be returned through the same payment method used for the deposit.

4.3 Transaction History

Details of all transactions are stored in the account history. If there is any discrepancy in a transaction, the support team must be notified within 72 hours.

5 Bonuses and Promotions

Bonus offers on l89 are provided subject to specific conditions. Each promotion has its own wagering requirements, validity period, and eligibility criteria. By accepting a bonus, the specific terms of that promotion automatically apply.

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. Before withdrawing the bonus funds, wagering of 25 times the bonus amount must be completed. For example, if you deposit ৳1,000 and receive a ৳1,000 bonus, your total balance is ৳2,000 and you must wager ৳1,000 × 25 = ৳25,000 before withdrawing.

5.2 General Bonus Rules

• A bonus applies only once per account.
• Bonuses cannot be withdrawn directly — they become withdrawable only after the requirements are met.
• Winnings from bets placed using a bonus are also subject to wagering requirements.
• If the deposit is withdrawn before the wagering requirements are met, the bonus will be cancelled.
• l89 reserves the right to change or cancel any promotion.

5.3 Bonus Abuse

If multiple accounts are opened, false information is provided, or any other tactic is used with the intent to abuse bonuses, all related accounts will be closed and the bonuses will be forfeited.

6 Betting and Gaming Rules

Sports betting, live casino, slots, and other gaming services are available on l89. Specific rules apply to each game or bet, which are given on the game's page.

6.1 Validity of Bets

Only bets placed before the outcome of an event is determined will be considered valid. l89 reserves the right to cancel bets that were incorrectly accepted due to technical errors or misinformation.

6.2 Maximum Win Limits

Maximum win limits may apply to certain games or betting categories. l89 reserves the right to change these limits from time to time, and any changes will be published on the platform before taking effect.

6.3 Technical Issues

If the internet connection drops or the app freezes during a game, the last state saved on l89's server will be considered final. The support team can be contacted in such situations.

6.4 Responsible Gaming

l89 takes responsible gaming seriously. If signs of gaming addiction appear, follow the Responsible Gaming guidelines and use the self-control tools listed there. Members can set deposit limits on their account or temporarily pause their account.

7 Prohibited Activities

Any of the activities listed below are strictly prohibited on l89. Violating these rules will result in the permanent closure of the account and legal action may be taken if necessary.

• Opening or operating multiple accounts.
• Engaging in fraudulent activity with the intent to obtain bonus benefits.
• Using automated software, bots, or scripts.
• Using the platform for money laundering.
• Exploiting technical vulnerabilities or errors.
• Depositing from a third-party account or attempting to withdraw to a third-party account.
• Attempting to breach the platform's security systems.
• Harassing other members or behaving inappropriately.

8 Account Suspension and Closure

l89 may temporarily suspend or permanently close an account in the following circumstances.

8.1 Account Closure at l89's Initiative

• If any provision of these terms is violated.
• If required information is not provided for identity verification.
• If evidence of suspicious or fraudulent activity is found.
• Due to a court order or legal obligation.

8.2 Account Closure at the Member's Initiative

Any member may request the closure of their account at any time. If the account has a valid withdrawable balance at the time of the request, it will be returned via the designated payment method. Bonus funds will be cancelled if wagering requirements have not been met.

9 Limitation of Liability

l89 provides its services as a gaming platform on an "as is" basis. l89 accepts no financial or legal liability for the matters listed below.

• Loss to a game or bet due to internet disconnection or technical issues.
• Loss due to faults in third-party software or services.
• Loss resulting from the user's own negligence or sharing of their password.
• Unforeseen circumstances (such as natural disasters or government restrictions) that disrupt the provision of services.

In no circumstances will l89's maximum liability for direct losses exceed the amount of the member's most recent deposit.

10 Privacy and Data Protection

l89 is committed to protecting members' personal information. Full details of how members' information is collected, used, and stored are given in the Privacy Policy, which is considered an integral part of these terms.

10.1 Purpose of Data Use

Members' information is used solely for account management, identity verification, transaction processing, and providing support. Member consent is required for marketing communications.

10.2 SSL Security

All transactions are secured through SSL encryption. Card or payment details are not stored on l89's servers under any circumstances.

11 Dispute Resolution

Any dispute between l89 and a member will first be addressed through discussion. Please contact the support team and provide details of the dispute.

11.1 Complaint Filing Process

If you have a complaint about any matter, you must notify l89's support team via 24/7 live chat or email. Providing a description of the complaint and relevant information will allow for a faster resolution. Answers to common questions can be found on the FAQ page.

11.2 Final Decision

l89 management's decisions on game results, bet settlement, and bonus application are final. Account server records will be used as reference in case of disputes.

12 Terms & Conditions Changes

l89 reserves the right to change, amend, or add new clauses to these terms and conditions at any time. Members will be notified of important changes via email or app notification.

Continued use of the platform after changes are published will be considered as acceptance of the revised terms. If a member does not agree to the updated terms, they must request account closure.

12.1 Contact

For any questions about these terms and conditions, contact l89's support team via 24/7 live chat or email. You can learn more about l89's operations and commitments on the About Us page.

Support email: [email protected]