l89's Commitment to Responsible Gaming
l89 believes that gaming is only truly enjoyable when it stays within the bounds of your own and your family's wellbeing. On this page you will learn how to set limits, recognise warning signs, and get help when needed.
Play Mindfully and Safely
At l89 we believe online betting and casino gaming is entertainment — not a livelihood, and not a solution to problems. Responsible gaming means staying in control of your time, money, and mental state while you play. When gaming becomes uncontrolled, it can cause harm to your personal life and family.
Our platform provides various tools so you can set your own playing limits. Following l89's Terms and Conditions and understanding your own limits are the marks of a responsible player. Chasing losses by placing more bets to recover money you have lost is a dangerous habit — stay aware of this.
l89 places the highest importance on every user's safety. In accordance with our Privacy Policy, your personal information and gaming history are kept fully secure. If you have any questions or concerns, you will find detailed answers on our FAQ page.
l89's Commitments
- Registration is strictly prohibited for anyone under 21
- Options to set deposit, session and loss limits
- Self-exclusion and cooling-off features kept active
- 24/7 support team in Bengali and English
- Automatic review triggered by suspicious behaviour
Stay in Control Yourself
l89 provides you with the following tools so your gaming experience always stays within your own preferences and limits.
Deposit Limit
Set a maximum amount you are willing to deposit per day, per week, or per month. Once set, it cannot be increased before the specified period has passed.
Session Time Limit
Set a time limit for how long you play in one sitting. Once that time is up, the session ends automatically and you get the chance to take a break.
Loss Limit
Decide in advance how much you are willing to lose within a given period. Once that limit is reached, no further bets can be placed.
Cooling-Off Break
If you need to clear your head, take a cooling-off break from 24 hours up to 30 days. During this time no betting activity will be possible on your account.
Self-Exclusion
If you feel that controlling your play is becoming difficult, apply for self-exclusion. Your account can be fully deactivated for a specified period.
Support Contact
Reach our 24/7 live chat or email at any time. Limit changes or account protection measures will be arranged according to your request.
Is Your Behaviour a Concern?
Answer the questions below honestly. If most of your answers are "yes", it is time to seek help. That is not a sign of weakness — it takes courage.
- When you lose, do you bet more to try to win it back?
- Do you spend more time or money on gaming than you planned?
- Does gaming cause conflict with family or people close to you?
- Do you feel unable to stop even when you want to?
- Do you spend money on gaming by taking on debt or cutting essential expenses?
- Do you neglect work, studies, or social relationships?
- Do you feel restless or anxious when you are not playing?
Signs of Problem Gaming
Recognising these signs early makes it possible to act before the situation gets worse.
Financial Difficulty
Struggling to cover everyday expenses while betting continues. Debt is growing and a large portion of income is going toward gaming.
Emotional Stress
A tendency to lie about gaming, hiding it from family, and losing sleep due to thoughts about playing.
Relationship Breakdown
Strain in relationships with family, friends, or colleagues, avoiding social events, and increasing isolation.
You Don't Have to Face This Alone
Asking for help takes courage. l89's support team and the people close to you are always there for you.
l89 Support Centre
Speak to us in Bengali or English via 24/7 live chat or email. Contact us any time for self-exclusion, deposit limits, or account closure. Our email: [email protected]
Family and Loved Ones
Talk openly with a trusted family member or friend. They will not judge you — they will stand by you and help you choose the right path.
Professional Advice
Consult a mental health professional or counsellor. Many mental health centres in Bangladesh offer dedicated support for gaming addiction.
Keep Children Safe
l89 is strictly for adults — meaning those aged 21 and over. If there are children or teenagers in your household, make sure they never access this platform.
Use password protection and parental control software on your devices. Never share your account login details with anyone — including close family members.
- Use strong passwords on your devices
- Keep two-factor authentication active on your l89 account
- Always log out after playing
- Do not save payment details on shared or public devices
What You Can Do as a Parent
Ensuring children's online safety is a parent's responsibility. The following steps can be taken:
- Install parental control software that blocks betting and gaming sites
- Monitor your child's device usage and talk to them openly
- Have open family discussions about the risks of online gaming
- If a child or family member shows signs of addiction, seek professional advice promptly
Questions and Answers on Responsible Gaming
Contact our 24/7 live chat or email to request self-exclusion. Our support team will deactivate your account for a specified period — from 1 week up to permanently. No deposits or betting will be possible during the self-exclusion period.
Lowering a deposit limit takes effect immediately. However, requests to increase a limit are subject to a cooling period for security reasons — it typically takes effect after 7 days. This measure prevents limits from being raised impulsively during moments of anger or pressure.
l89 makes no exceptions on age verification. If a user is suspected to be underage during the verification process, the account is suspended immediately and verification documents are requested. Registering with false information will result in forfeiture of all deposited funds and permanent account closure.
A cooling-off is a temporary break — usually from 24 hours up to 30 days. Self-exclusion is longer-term and stricter — it can be set from 6 months up to permanently. You can choose either based on your situation. If you are unsure, ask our support team.
Being unable to stop playing, feeling a constant urge to bet more, and developing relationship or financial problems — these are signs of addiction. In that case, contact l89's support team first — we will arrange self-exclusion. Also seek help from family and a mental health professional. If you cannot manage alone, professional counselling is the most effective step.
Playing within set limits can be a legitimate form of entertainment. However, there is always a risk of losing money in any betting or casino game. Never treat it as a source of income or a way to solve financial problems. Set a budget, stick to time limits, and keep a clear head — that is what keeps it entertainment.