l89 Privacy Policy

This Privacy Policy ("Policy") applies between the l89 platform ("l89", "we", "us") and its users ("you", "your"). When you use l89's website, mobile app, or any other service, you are considered to have accepted the terms of this Policy. Alongside this Policy, our Terms and Conditions also apply, which set out the overall framework for using the platform.

We believe that transparency about data is the foundation of trust. This document therefore explains in clear, plain language what information l89 collects and what is done with it.

1.1 Registration and identity information

When you create an account on l89, we collect the following information:

• Full name and date of birth (for age verification — the platform is for users aged 21+)
• Mobile number and email address
• Username and password (passwords are encrypted before being stored)
• National ID or passport number (if identity verification is required)

1.2 Financial and transaction information

During deposits and withdrawals, we record limited information related to the payment method — such as the mobile number linked to a bKash, Nagad, Rocket, or Upay account and the transaction reference ID. Card numbers or bank PINs are never stored.

1.3 Device and technical information

Some information about the device and browser you use to access the platform is collected automatically:

• IP address and approximate geographical location
• Browser type and version
• Operating system information
• Time spent on the site and a log of pages visited
• Cookie and session data (see details below)

1.4 Gaming activity information

Records of activity related to slots, live casino, cricket, or other betting are kept — such as bet amounts, wins or losses, games used, and duration. This information is used for account security, bonus verification, and responsible gaming monitoring.

l89 uses collected information only for specific and legitimate purposes. The main purposes are described in the table below:

l89 never sells or rents your personal information to third-party advertisers.

l89 applies several technical and operational measures to protect user data:

• SSL encryption: All data transfers on the website and app are encrypted using SSL.
• Password hashing: Passwords are never stored as plain text — strong cryptographic hashing algorithms are used.
• Access control: Only authorised staff can access specific data, and every access is logged.
• Firewall and intrusion detection: Continuous monitoring is in place at the network level to prevent unauthorised access.
• Regular security audits: Security testing is conducted regularly to identify system vulnerabilities.

l89 may share limited information with third parties in certain specific circumstances:

4.1 Payment processors

The minimum information necessary for transaction verification is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay. These third parties are governed by their own privacy policies.

4.2 Technology service providers

Game providers such as Evolution, Pragmatic Play Live, and JILI process specific session data to run gameplay. This information is handled under strict contracts and is not used beyond operating the games.

4.3 Legal obligations

If l89 receives a valid order from a court or government authority, it is required by law to provide the necessary information. In such cases, we will try to notify you in advance where possible.

4.4 Fraud prevention and risk management

Limited data may be verified with security specialist services for the purpose of detecting multiple accounts, money laundering, or fraudulent activity.

Cookies and similar technologies are used on l89's website and app:

• Essential cookies: Used to maintain login sessions and run the core functions of the platform. Disabling these may prevent the site from working correctly.
• Functional cookies: Remember your language, theme, and other preferences.
• Analytics cookies: Used in an anonymised way to understand which pages are used most.
• Security cookies: Help detect suspicious login attempts.

Cookies can be managed from your browser settings, but disabling certain cookies may affect the full functionality of the site.

l89 retains your personal information only for as long as necessary. General guidelines:

• Information for active accounts is retained for as long as the account remains open.
• After an account is closed, certain information may be kept for a set period due to legal and financial obligations.
• Transaction records and gaming logs are retained long-term for security and audit purposes.
• If you request that your account be deleted, we will properly erase all information outside the scope of legal obligations.

As an l89 user, you have certain rights regarding your own data:

• Right to know: If you want to find out what information we hold about you, contact us.
• Right to correction: Update incorrect or outdated information from your account profile, or contact support for assistance.
• Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible if legal obligations exist.
• Right to portability: You may request a copy of your own data.
• Right to restrict processing: In certain cases you may request that the processing of your data be limited.

To exercise these rights or for any questions, contact our support team. You can find more information about managing gaming habits and account breaks in our Responsible Gaming section.

l89 is a 21+ platform. No one under the age of 21 may use this platform, and no data from them is collected. Age verification is mandatory at registration. If we learn that data from a minor has been collected by mistake, it will be deleted immediately and the relevant account will be closed.

l89's servers and data centres may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in the relevant country. International transfers are always fully covered by this privacy policy.

l89 reserves the right to update this privacy policy when necessary. If any significant changes are made, we will send a notification to your registered email or mobile number and will clearly announce it on the website. Continuing to use the platform after a change means you are considered to have accepted the new policy.

If you have any questions about this policy or wish to exercise your rights, contact us via 24/7 live chat or email support — the service is available in both Bengali and English. For answers to common questions, you can visit our FAQ section.

Contact us for any privacy-related requests or complaints:

• Email: [email protected]
• Live chat: 24/7 live chat is available at the bottom right corner of the website
• Support language: Bengali and English
• Service hours: 24 hours a day, 7 days a week